Terms and Conditions

Removals Ruislip Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Ruislip provides domestic and commercial removal and related services within its service area. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Agreement means the contract between you and Removals Ruislip incorporating these Terms and Conditions and any written quotation or booking confirmation.

We, us, our means Removals Ruislip.

You, your means the person, firm or company who requests our services and enters into this Agreement.

Services means any removal, packing, loading, unloading, transport, storage, waste removal or related services that we agree to provide.

Goods means the items which are to be moved, transported, stored, packed or otherwise handled by us.

Service area means the locations and surrounding areas in which we normally operate, as described on our promotional materials from time to time.

2. Quotations and Estimates

All quotations and estimates are provided on the basis of the information you supply to us and are subject to these Terms and Conditions.

Our quotation will normally specify whether it is a fixed price quotation or a time based estimate. Where we provide a fixed price quotation, this is based on the information given and the assumptions stated in the quotation.

We reserve the right to revise any quotation or estimate if:

There are changes in the nature, quantity or weight of Goods to be moved.

The access conditions at collection or delivery addresses differ from those described.

Additional services are requested, including but not limited to packing, dismantling, reassembly, storage or waste removal.

Delays occur outside our reasonable control, including but not limited to waiting for keys, restricted access, parking issues or delays caused by third parties.

3. Booking Process and Confirmation

A booking is only accepted when we confirm it verbally or in writing and when any required deposit has been paid.

To make a booking, you must provide accurate details of the addresses, access, dates, times, inventory of items and any special requirements. You must notify us promptly of any changes to this information.

We may request a pre-move survey, either in person or using remote methods, to assess the volume of Goods, access conditions and service requirements. Any such assessment does not relieve you of the obligation to disclose all material information about the move.

We reserve the right to refuse a booking or to cancel a booking if we have reasonable grounds to believe that the Services cannot be carried out safely, lawfully or with the resources available on the requested date.

4. Customer Responsibilities

You are responsible for:

Ensuring that you are the owner of the Goods or have full authority of the owner to enter into this Agreement.

Providing clear instructions, full contact details and correct addresses for collection and delivery.

Ensuring that there is suitable and safe access to the property, including any necessary parking arrangements or permits.

Obtaining all necessary consents, permits, licences and permissions for the Services to be carried out.

Properly preparing and packing Goods unless we have agreed to provide packing services.

Removing any items that are prohibited, hazardous or not suitable for transport or disposal as described in these Terms.

5. Payments and Charges

Our charges will be set out in your quotation or booking confirmation. Unless otherwise agreed, payment terms are as follows:

A deposit may be required at the time of booking to secure the date.

The balance is payable on or before completion of the Services on the moving date.

For time based work, charges will include travel time to and from the job and any waiting time.

All prices are stated in pounds sterling. Where applicable, taxes, tolls, congestion charges or parking fees may be added to the price or invoiced separately.

We reserve the right to charge reasonable additional fees for:

Delays or waiting time not caused by us.

Additional items or services not included in the original quotation.

Access difficulties such as long carries, stairs, narrow doorways or restricted lift use.

If payment is not made when due, we may:

Refuse to commence or continue the Services.

Retain Goods in our possession under a lien until full payment is received.

Charge interest on overdue sums at a reasonable statutory or contractual rate.

6. Cancellations and Postponements

If you wish to cancel or postpone your booking, you must notify us as soon as possible.

We reserve the right to apply reasonable cancellation or postponement charges as follows:

If cancelled or postponed more than 7 days before the scheduled date, we may refund any deposit paid, less any non-recoverable costs we have incurred.

If cancelled or postponed 3 to 7 days before the scheduled date, we may retain all or part of the deposit and may charge up to 50 percent of the quoted price.

If cancelled or postponed less than 3 days before the scheduled date, we may charge up to 100 percent of the quoted price.

If we need to cancel or postpone the Services due to unforeseen circumstances such as vehicle breakdown, staff illness, extreme weather or events beyond our control, we will inform you as soon as reasonably possible and will seek to agree an alternative date. Our liability in such circumstances will be limited to the amount you have paid for the Services not provided.

7. Excluded Items and Hazardous Goods

We will not carry, move, store or handle the following unless we have expressly agreed in writing and the items are properly declared, labelled and prepared:

Explosive, corrosive, flammable or hazardous materials including gas cylinders, fuel, chemicals, paint and solvents.

Perishable or refrigerated goods, unless specifically agreed.

Illegal items or goods acquired unlawfully.

Animals, plants or living organisms.

Valuable items such as jewellery, cash, important documents, artwork, antiques or collections, unless declared and agreed in advance.

If any such items are included without our consent, we may remove, dispose of or leave them behind, and you will be responsible for any related costs, loss or damage.

8. Packing, Dismantling and Reassembly

Unless otherwise stated in your quotation, you are responsible for packing all Goods safely and adequately for transport.

If we agree to provide packing services, we will use materials and methods that are suitable for general household and office Goods. We do not guarantee protection against inherent defects, age related wear or pre-existing damage.

Where we dismantle or reassemble furniture or equipment at your request:

We will take reasonable care but cannot guarantee that items can be restored to their original condition, particularly where instructions, parts or fixings are missing.

We are not responsible for damage arising from poorly designed or previously damaged flat pack furniture.

9. Access, Parking and Delays

You must ensure that suitable parking is available for our vehicles at both collection and delivery addresses, including obtaining any necessary permits or permissions.

If our vehicle receives a parking charge while performing the Services due to the absence of suitable arrangements, we reserve the right to recharge this cost to you.

You must ensure that we have safe and reasonable access to the property, including lifts, stairways and hallways. If access is limited or requires extra time and labour, additional charges may apply.

We are not liable for delays caused by factors outside our reasonable control, including but not limited to traffic, road closures, weather conditions, third party actions or delays in obtaining keys.

10. Limitation of Liability

We will take reasonable care in handling, packing and transporting your Goods. However, our liability is subject to the limitations set out in this clause.

Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited to a reasonable sum per item or per consignment, as stated in our quotation or as otherwise agreed in writing.

We are not liable for:

Loss or damage arising from inherent defects, natural deterioration or pre-existing damage.

Loss of profits, loss of use, loss of business, loss of data, or any other indirect or consequential loss.

Damage to goods packed by you unless it can be shown that the damage was caused by our negligence in handling.

Damage to the property or premises unless caused by our proven negligence and notified to us in writing within a reasonable time.

You must inspect Goods and property as soon as practicable after completion of the Services and notify us of any loss or damage in writing within 7 days. Failure to do so may affect your ability to claim.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

11. Waste, Rubbish and Recycling Regulations

Where we provide waste or rubbish removal services, these will be carried out in compliance with applicable waste and environmental regulations.

We will only remove waste that has been correctly described to us and that we are legally permitted to carry. Hazardous or regulated waste may require special arrangements and additional charges.

We will dispose of waste only at authorised facilities. Once we have taken possession of waste items for disposal, you relinquish all rights and title to those items.

You are responsible for:

Ensuring that items for disposal do not contain prohibited or hazardous substances unless declared and agreed.

Separating recyclable items where this is required or requested by local regulations.

Providing accurate information about the type and volume of waste to be removed.

We reserve the right to refuse to collect any items that we reasonably believe are unsafe, illegal or not as described.

12. Insurance and Risk

We will take reasonable care of your Goods while in our custody and control. Details of any insurance cover available through us, including limits and exclusions, will be provided on request or as part of your quotation.

It is your responsibility to ensure that you have adequate additional insurance cover if the value of your Goods exceeds the limits of our liability or any insurance we provide.

Risk in the Goods remains with you except while the Goods are being handled or transported by us. Risk passes back to you once the Goods are delivered to the agreed address or placed into storage under your instructions.

13. Complaints and Disputes

If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have an opportunity to address it.

We aim to resolve complaints promptly and fairly. You agree to cooperate with any reasonable requests for information or evidence in relation to your complaint.

If a dispute cannot be resolved informally, either party may consider referring the matter to an appropriate alternative dispute resolution scheme, where available, or otherwise pursue their legal remedies.

14. Events Beyond Our Control

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These events may include, but are not limited to, extreme weather, natural disasters, accidents, breakdowns, strikes, lockouts, civil disturbance, terrorism, war, government restrictions or public health emergencies.

Where an event beyond our control occurs, we will notify you where practical and will take reasonable steps to minimise disruption, including rearranging the Services where possible.

15. Personal Data and Confidentiality

We will collect and use your personal data only for the purposes of providing and administering the Services, processing payments, and complying with legal obligations.

We will take reasonable steps to keep your personal information secure and will not disclose it to third parties except where necessary to perform the Services, to comply with the law or with your consent.

16. Variation and Severability

No variation to these Terms and Conditions will be effective unless agreed in writing by us. Any special terms agreed with you will apply only to that specific booking and will not constitute a general waiver of these Terms.

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Entire Agreement

These Terms and Conditions, together with any quotation or booking confirmation provided by us, constitute the entire agreement between you and Removals Ruislip in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in the Agreement.

By confirming your booking, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.